Frequently Asked Questions
How to purchase and watch a live stream concert as a new viewer?
Step 1: Click on “Click to Stream” button on the live stream page
Step 2: Once a new panel opens, click on “Buy” button
Step 3: Click on “Proceed to checkout” button
Step 4: Type in your valid email address and password to create a new account on Quint Channel (make sure to carefully remember/record the email address and password for future usage)
Step 5: Click “Sign Up” button
Step 6: Click on “Continue” button
Step 7: Fill out the form with your valid credit card and billing information
Step 8: Click “Buy Now” button
Congratulations! You are about to watch your first live stream concert on Quint Channel!
How to purchase and watch a live stream concert with an existing account on?
Step 1: Click on “Click to Stream” button on the live stream page
Step 2: Once a new panel opens, click on “Buy” button
Step 3: Click on “Proceed to checkout” button
Step 4: Click on “Log In” (right next to “Already a member?”)
Step 5: Type in your email address and password of your existing account on Quint Channel
Step 6: Click “Log In” button
Step 7: Click on “Continue” button
Step 8: Fill out the form with your valid credit card and billing information
Step 9: Click “Buy Now” button
How to access live streams you already own and have purchased?
Step 1: Click on “Click to Stream” button on the live stream page
Step 2: Once a new panel opens, click on “Buy” button
Step 3: Click on “Proceed to checkout” button
Step 4: Click on “Log In” (right next to “Already a member?”)
Step 5: Type in your email address and password of your existing account on Quint Channel which you used to purchase this stream originally
Step 6: Click “Log In” button
Step 7: Now you should be logged in and able to watch the live stream you already own
How to add the upcoming live stream concert to my calendar?
On the live stream page, right under the countdown, on the left side you will find a “Bell” button saying “Click the Bell to Add to you Calendar”. Click the “Bell” button and follow the steps to add the event to your calendar platform.
My live stream is not playing. I have made the payment and the Live Stream has already begun. Please help?
Make sure to check your internet connectivity, if your internet is fine try refreshing your browser window. This should fix the problem.
For some reason, after refreshing your browser window, if you are asked to purchase the live stream again, make sure that you are “Logged In” to your account which you used to purchase the stream. This should fix it. If you do not know how to “Log In” follow these steps:
Step 1: Click on “Click to Stream” button on the live stream page
Step 2: Once a new panel opens, click on “Buy” button
Step 3: Click on “Proceed to checkout” button
Step 4: Click on “Log In” (right next to “Already a member?”)
Step 5: Type in your email address and password of your existing account on Quint Channel which you used to purchase this stream originally
Step 6: Click “Log In” button
Step 7: Now you should be logged in and able to watch the live stream you already own
For more questions and concerns please email us at office@philippequint.com
The performance is playing but I cannot hear any sound.
1. Make sure your computer volume is up and not muted.
2. Make sure the video player volume is up and not muted by clicking on the vollume icon in the bottom right corner of the player then dragging the knob with your curser to adjust the volume levels.
3. Confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.
I am experiencing a lot of buffering.
1. Close unnecessary applications. Multiple apps running can slow down the video performance and monopolize the bandwidth.
2. Turn off any downloads that might be occurring in the background. Background downloads can saturate a users internet connection. Make sure your computer isn’t downloading any updates, and close any open windows with streaming services like Netflix and Youtube loaded.
3. Check to see if anyone else using the same internet connection is downloading. If someone else on the same network is performing any of the actions listed in the previous point, then it can cause buffering. It’s also worth checking your smart phone/devices to see if they’re downloading any updates.
4. Check to see if your ISP has any network issues. Some ISPs have issues with congestion during peak video streaming hours, usually in the evenings.
5. Clear the Cache and Cookies in your browser. Your browser stores recently visited websites (or portions of it such as images and videos) in a temporary file called the cache. If refreshing your browser didn’t work then forcing the browser to clear its cache is the next step.
6. Reboot your computer. This helps to clear the browser cache and re-establish a connection with the streaming server.
7. Update your browser. Best video performance is attained by using the most recent version of your web browser software.
8. Reboot your modem and router
Sometimes these devices can lock-up resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute then re-connect the power. Within a minute or two they should be back online again.
